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FAQ – MsahaStore
Quick answers to frequently asked questions
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Register – My Account
How can I create a MsahaStore account?
How can I activate my MsahaStore account?
The Email Address has already been taken when registering
The Phone Number has already been taken when registering
Why am I being told "Password must be at least 8 characters"?
Why am I being told "Something went wrong, please try again"?
How can I change my personal information (Name, Email, Phone Number, etc.)?
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Orders & Purchases
Can I buy as a guest?
What are the available payment methods?
Are there any extra fees for payment methods?
How long does it take to receive my order?
How can I view my previous orders?
What if I haven't received my order yet?
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Refunds & Product Policy
Can I return or exchange my e-voucher or digital card?
Do discount codes affect loyalty points?
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Last Updated: October 2025
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