💳 Refund Policy – MsahaStore
Although we strive for your complete satisfaction with your digital purchases, we understand that you may sometimes need to review our refund and return policy. This policy explains everything you need to know regarding returns, refunds, and product issues.
1. Nature of Digital Products
Due to the nature of digital products (such as cards, codes, and electronic vouchers), all sales are final. Digital products are non-refundable, non-exchangeable, and non-cancellable once the purchase is completed and the code has been delivered to the customer.
2. Customer Responsibility
MsahaStore and its affiliates are not responsible for any incorrect or failed purchases caused by inaccurate information, misuse, or negligence by the customer. Please ensure that all order details (product type, region, and platform) are correct before confirming your purchase.
3. Valid Refund Cases
Refund requests are only accepted if a proven technical defect in the code prevents its proper use, provided that:
- The defect originates from the original issuing company, and
- The issue is not due to misuse by the customer, nor caused by the platform or system where the code is used.
4. Refund Process & Service Fee
If the customer chooses to refund the payment to the original bank card used for purchase:
- A refund processing fee of up to 3.5% of the order value may apply.
- Refunds may take 24 hours to 5 business days, depending on the policies of banks and payment gateways.
- MsahaStore is not responsible for any delays caused by third-party processors or banks.
5. After Delivery
Once the product has been successfully delivered:
- MsahaStore is not responsible for any loss, theft, or damage of the digital code after delivery.
- We are not responsible for expired codes or codes used incorrectly after being viewed or sent to the customer.
- Acceptance of the delivered product (explicit or implicit) constitutes acknowledgment that it has been received correctly.
6. Policy Updates
MsahaStore reserves the right to modify, update, or remove any part of this policy at any time without prior notice.
All updates take effect immediately upon publication on the website or app.
Your continued use of the website after updates signifies full acceptance of the revised policy.
Having an issue with your order?
We always do our best to ensure the validity and functionality of all digital products. If you encounter any problem, please contact our customer support team via:
📧 Email: contact@msahastore.com
💬 Live Chat: Available on https://msahastore.com